Frequently asked questions
How Catch Weight Works at KanataFresh.ca?
At KanataFresh.ca, many of our meat and seafood products are sold by weight. Since it's not always possible to cut exact weights, your order might be slightly over or under the requested amount.
✅ If the final packed weight is less than what you ordered, the price difference is automatically added as a store credit to your account.
✅ This store credit can be used on your next purchase — no need to request a refund!
✅ We always try to pack as close as possible to your ordered quantity.
This system ensures fair pricing and keeps your shopping experience smooth and transparent.
Is KanataFresh.ca a real business?
Absolutely! KanataFresh.ca is the online storefront of our physical store Redchilles Meat Market located at 601 Sackville Dr Unit 2, Lower Sackville, NS. We're a proud part of the community, offering premium meat, seafood, and groceries with a focus on freshness and quality.
Where do you deliver and how fast is delivery?
We offer Both Pick Up and Delivery. If you Choose Pick Up at the checkout, the order will be Ready for Pickup within 2 Hours from Redchilles Meat Market, 601 Sackville Dr Unit 2, Lower Sackville, NS.
We currently offer local delivery across HRM (Halifax Regional Municipality)*. Your Delivery Day will be displayed in the checkout page based on your Delivery Address. Orders must be placed before 12 PM if you are ordering on the day of delivery for your Zone.
🚚 Delivery Time : 3:00 PM to 7:00 PM
🔴 Zone 1 – Monday, Downtown Halifax
🟠 Zone 2 – Tuesday, Armdale - Spryfield - Herring Cove
🟡 Zone 3 – Wednesday, BLT - Clayton Park - Fairview
🟢 Zone 4 – Thursday, Hammonds Plains - Bedford - Lower Sackville
🔵 Zone 5 – Friday, Burnside - Dartmouth - Eastern Passage
* We currently offer delivery only to B3T, B3S, B3M, B3K, B3L, B3H, B3J, B3N, B3P, B3R, B4A, B4B, B4C, B4E, B3B, B3A, B2Y, B2W, B3G Postal Codes.
Is it safe to order and pay online?
Yes, your security is our priority. Our website is powered by Shopify, one of the most trusted e-commerce platforms, using secure SSL encryption and trusted payment gateways to ensure your data and payments are safe.
How do you ensure the freshness of your products during delivery?
All our meats and seafood are locally sourced or imported fresh, and we pack your order with care using temperature-safe packaging and gel packs to maintain freshness until it reaches your door.
Can I contact someone if I have questions or issues with my order?
Definitely! You can reach us during business hours at (902) 864-5566 or email us at orders@kanatafresh.ca. We’re a local team and always here to help.